Hi Sofia dear,
Thank you for your feedback. I’m sorry to hear that two of your nails broke—though I do notice this was brought to my attention 27 days after your appointment?
Regarding the pricing, during your visit, it was explained that the treatment you booked online didn’t match the service you requested on the day. The price was adjusted to reflect the actual treatment performed, and I can assure you no extra charges were applied beyond that.
If you’d like to discuss this further, please don’t hesitate to get in touch directly. I’d be happy to talk it through and see how we can make things right.