I am sorry to say but my appointment was 15 min delayed, it suppose to 30 min, but it was shorter, and the cream I was put on face got into my mouth, got my tongue numb and eyes filled up full of tears right after I left the place an I had to rush to wash my face and to remove cream asap. Pls also note that you can only change or unbook appointment more than 24h before the set time, so in case something happen unexpected, you will loose it.